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In this blog post, we will explore the key criteria to consider when selecting a shipping company. By focusing on these factors, you can ensure reliable and cost-effective shipping solutions for your business.

1. Reliability and Reputation

When it comes to shipping, reliability is paramount. You need a company that consistently delivers on time and handles your shipments with care. To gauge reliability, look for:

• Customer Reviews and Testimonials: Check online reviews and ask for references to understand the experiences of other clients.
• Industry Experience: A company with a long history in the shipping industry is more likely to provide dependable services.
• Track Record: Evaluate their track record for delivering shipments on time and intact.

2. Range of Services

A comprehensive range of services ensures that the shipping company can meet all your needs. Consider the following:

• Domestic and International Shipping: Ensure they offer both domestic and international shipping options.
• Freight Options: Look for various freight options such as air, sea, and land transportation.
• Specialized Services: If you require special handling (e.g., fragile items, hazardous materials), check if they offer these services.

3. Cost-Effectiveness

Cost is a significant factor in choosing a shipping company. However, it’s essential to balance cost with quality of service. Consider:

• Transparent Pricing: Look for companies that provide clear and transparent pricing without hidden fees.
• Discounts and Offers: Check if they offer bulk shipping discounts or special rates for regular clients.
• Value-Added Services: Sometimes, paying a little extra for value-added services like insurance, tracking, and expedited shipping can be worthwhile.

4. Technology and Tracking

In today’s digital age, advanced technology and tracking capabilities are vital for a smooth shipping process. Look for:

• Real-Time Tracking: The ability to track your shipment in real-time provides peace of mind and helps you keep customers informed.
• Automated Notifications: Automated email or SMS notifications about shipment status can enhance customer experience.
• Online Tools: Check if the company offers online tools for scheduling, tracking, and managing shipments.

5. Customer Service

Excellent customer service can make a significant difference in your shipping experience. Evaluate the shipping company’s customer service by:

• Accessibility: Ensure they have multiple channels for customer support, including phone, email, and live chat.
• Responsiveness: Test their response time to inquiries and their ability to resolve issues promptly.
• Professionalism: The demeanor and professionalism of their customer service representatives reflect the company’s overall service quality.

6. Insurance and Liability

Shipping involves risks, and it’s crucial to choose a company that offers adequate insurance and accepts liability for lost or damaged goods. Consider:

• Insurance Coverage: Verify the types of insurance they offer and whether it covers the full value of your goods.
• Claims Process: Understand their process for filing claims and how quickly they resolve them.

7. Sustainability Practices

In today’s environmentally conscious market, choosing a shipping company with sustainable practices can enhance your brand’s reputation. Look for:

• Eco-Friendly Options: Check if they offer eco-friendly packaging and carbon-neutral shipping options.
• Sustainability Initiatives: Research their efforts to reduce their environmental impact, such as using energy-efficient vehicles.

Conclusion

Choosing the right shipping company is a critical decision that can impact your business’s efficiency and customer satisfaction. By considering the criteria outlined above, you can make an informed choice that aligns with your business needs and values. Reliable, cost-effective, and customer-centric shipping services will help ensure your products reach their destinations safely and on time.

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PUBLISHED JUL 26, 2023 6:31 PM BY THE MARITIME EXECUTIVE

The governments of the UK and France this week introduced a new charter for the shipping industry calling for broad protections for seafarers. The voluntary program, which has already received commitments from four major ferry operators, addresses working conditions as the next step in the response to the 2022 mass firing of crews by P&O Ferries.

The UK government had promised to take a series of steps targeting wages and welfare after P&O Ferries dismissed over 800 crewmembers without any prior notice to the unions or the government. Crews were told of the dismissals in a videotaped announcement and instructed to leave the company’s vessels immediately. They were replaced by lower paid contract workers. The move set off weeks of protests and while the government found the company had not broken any laws it vowed to take steps so that seafarers would be better protected in the future.

Meeting in France on July 24, the UK’s Maritime Minister Baroness Vere and France’s State Secretary for the Sea Minister Hervé Berville announced the new program. It followed a meeting earlier this year by the UK’s Transportation Secretary Mark Harper and his French counterpart Clément Beaune where the two countries agreed to work together to improve conditions for seafarers employed on vessels sailing in the English Channel.

“Fair pay and protection against unlawful discrimination are the basic rights of any employee. Our seafarers deserve nothing less,” said Baroness Vere. “I therefore expect companies across the maritime sector to sign up to this Charter, letting their staff know they’re serious about protecting their rights and welfare.”

Under the terms of the charter, shipping companies commit to overtime pay at a rate of 1.25 times the basic hourly rate. They are required to provide rest periods and setting schedules to consider fatigue, mental health, and safety, but also guaranteed the right to carry out regular drug and alcohol testing. Seafarers will be eligible for social security benefits, including sickness benefits, family benefits, and medical care. The shipping companies will also provide adequate training.

Another key element to address union concerns is explicit language in the charter that employers must not use threats of dismissal to pressure employees to accept new terms of employment. The charter calls for “honest and open discussions” between employers and representatives of the seafarers.

Four major operators, DFDS Ferries, Condor Ferries, Brittany Ferries, and Stena, all have committed to the charter. DFDS noted that it had worked with both governments on the practical application of the charter and new laws while all four of the companies highlighted that it as part of their commitment to their workforces.

The charter follows the UK’s passage of the Seafarers’ Wages Act in March 2023. Starting in 2024, ships calling at UK ports at least 120 times per year and carrying either passengers, vehicles, or goods are required to pay their crews at rates equivalent to the UK minimum wage. Under the law, shipping companies that fail to provide evidence of fair pay will face fines and if they continue not to comply with the law will be barred from UK ports.